Terms of Service

Terms of Service

These terms of service (hereinafter referred to as the "Terms") are established for users of the online ticketing service (hereinafter referred to as this "Service") in whose operation the Suntory Holdings Ltd. (herein after referred to as "Suntory Hall") and PIA Corporation (Suntory Hall and PIA Corporation are hereinafter collectively referred to as the "Companies") have been engaged. Users are required to agree to the Terms upon using this Service.

Article 1 (Use of the Service)

When using this Service, users shall observe general manners and morals, and technical rules for Internet. Any use of data mining, robots, or similar data gathering or extraction tools is strictly prohibited.

Article 2 (Preparation of Use Environment)
  1. This Service is aimed at those who have made the correct settings for language (to display English characters), e-mail, and other configurations. The Companies will not be responsible for any and all operations or their effects that are caused by anyone not satisfying the aforementioned conditions. In addition, the Companies will not be responsible for any and all effects resulting from the improper operation of this Service by the user satisfying the aforementioned conditions, such as improper OS installation and use of software, and problems in the communication environment.
  2. Users acknowledge that there may be cases where it takes some time or is not possible for the Companies to support the use of this Service depending on the telecommunication terminal to be used, including, but not limited to, a newly released model, and shall give their prior consent thereto.
Article 3 (Application and Modification of Terms)
  1. Users who use this Service shall be deemed to have agreed to the Terms. The Companies shall be entitled to modify the Terms without prior notice, and users shall confirm the Terms whenever such modification is made. After the modification, the modified Terms only shall prevail.
  2. In addition to those provided for in the Terms, such provisions as the terms and conditions set forth by Event Promoters (as defined in Article 4.1.(2)), if any, shall also apply.
Article 4 (Purpose of Use of Personal Information)
  1. The Companies shall be entitled to use personal information provided by the user and specific information about the user (including such information as his/her preferences) for the following purposes. When using personal information for any purpose other than the following purposes, the Companies shall formally notify the user of the purpose and shall obtain the consent thereof.
    1. Users support for this Services (including, but not limited to, responding to users who request to disclose, amend, and/or delete their personal information)
    2. Provision of personal information of ticket subscribers and ticket users to the promoter and operating company of the performance, management offices of the performers, and other relevant parties (hereinafter referred to as "Event Promoters"), for Event Promoters to inform the subscribers and users about admission, change or cancellation of the performance on the day, to verify identity upon exchange of a ticket, and to give information on performances, goods, and services to be provided by Event Promoters;
    3. Implementation of a variety of questionnaire surveys and campaigns (including, but not limited to giving various gifts) to develop and provide other services of the Companies;
    4. Production of statistics that are gathered in a manner that can not be identified or identify individuals and marketing analysis using them in order to reference the development of new services and business operations.
    5. Use and recording of access information (on the Internet, mobile sites, phone, etc.) to operate and manage systems, and deal with inquiries.
Article 5 (Provision of Users Information to Third Parties)
  1. The Companies shall not disclose to any third party information that it has come to know in the course of the use of this Service without justifiable reasons, except in the case where it falls under any of the following items:
    1. Users have agreed to the disclosure of personal information including, but not limited to, name, address, phone number, gender, age, and e-mail address;
    2. The Companies disclose statistical information collected to understand the use trends of this Service, after processing it into a format by which no particular user is identifiable;
    3. The Companies provide personal information of ticket purchasers and users, in whole or in part (e.g., name, address, phone number, gender, age, etc.), to Event Promoters and performance hall managers to verify identity upon admission to the halls using the tickets purchased through this Service;
    4. The Companies provide personal information of ticket purchasers and users who have used this Service for the purchase, in part (e.g., name, address, phone number, e-mail address, etc.), to Event Promoters to contact the purchasers and users to give notice of the cancellation, postponement, or change of a performance, and to provide a refund service incidental thereto;
    5. The Companies provide personal information of ticket purchasers and users who used this Service for the purchase, in whole or in part (e.g., name, address, phone number, e-mail address, etc.), to Event Promoters who have executed a personal information protection agreement with the Companies to inform the purchasers and users about performances, goods, and services to be provided by such Event Promoters;
    6. The Companies provide personal information of ticket purchasers and users who are in violation of the Terms upon the purchase, in whole or in part (e.g., name, address, phone number, e-mail address, etc.), to Event Promoters to contact the purchasers and users;
    7. Users infringe, or are likely to infringe copyrights, property rights, privacy, reputation, faith, or other rights of other users, third parties, or the Companies;
    8. In addition to the preceding cases, users cause, or are likely to cause a disadvantage, or damage to other users, third parties, or the Companies;
    9. The disclosure of information is permitted by legislation;
    10. The disclosure of information is requested by a public agency such as the police for a criminal investigation; or
    11. The disclosure of information is otherwise necessary for the operation of this Service.
Article 6 (Operation of Service)
  1. The Companies shall have absolute and sole discretion on the operation of this Service, and be entitled to conduct monitoring the use of the functions, and restricting the access thereto, on this Service.
Article 7 (Sales Method)
  1. Besides the ticket sales for the events presented by Suntory Hall, the Companies may be entrusted with the ticket sales service based on the instructions about the sales method given by Event Promoters. There may be the case where a restriction is placed on the number of tickets to be sold or sales method, as necessary.
Article 8 (Ticket Sales Service)
  1. In using this Service, tickets to be purchased by users shall be those as designated by the Companies.
Article 9 (Conclusion of Purchase Agreement)
  1. Users shall make a purchase offer in accordance with the prescribed procedure, and in principle the purchase agreement shall be concluded upon the completion of such procedure.
  2. After the completion of the purchase procedure, the Companies will supplementarily send an e-mail of purchase confirmation to the e-mail address that was entered by the relevant user; provided, however, that the Companies shall be in no way responsible for the failure of e-mail delivery due to entry of incorrect information for the e-mail address, illegible garbled characters therein, or any other defect in details of the purchase offer, or for any error with e-mail delivery including undelivery, misdelivery, delay in delivery, or rejection of the e-mail.
Article 10 (Payment of Costs)
  1. When purchasing tickets, users shall pay the ticket cost at the time of purchase, as well as necessary fees for the service to be used, such as the special sales charge, system use fee, and fees related to payment and ticket delivery, as a service charge prescribed by the Companies. All payments by the users and/or the refund from the Companies under this Service including, but not limited to, the ticket cost and other charges shall be made in Japanese yen. The Companies shall be in no way responsible for any cost due to the foreign exchange fluctuation incurred by the users, if any.
  2. If no payment is arranged by a user despite the conclusion of the purchase agreement, the Companies may terminate the agreement upon expiration of the payment due date prescribed by the Companies, and refuse the user from using the Companies' service thereafter.
  3. The Companies shall be entitled to add or change each charge or fee, and change the payment method, by notifying users thereof in advance in a manner as determined appropriate by the Companies.
Article 11 (Delivery of Tickets)
  1. Ticket delivery after the conclusion of the purchase agreement shall be made by the means specified by the Companies, and users shall select such means at the time of making a purchase offer. The Companies may place any restriction on the delivery method as necessary.
  2. In the event that a ticket is not received for reasons attributable to the user, the Companies shall refund none of the ticket cost, service charge prescribed by the Companies, fees related to payment and ticket delivery, and other charges and fees.
Article 12 (Refusal of Sales and Delivery)
  1. The Companies may refuse ticket sales or delivery to a user in the case where the user falls under any of the following items:
    1. Submitting a false statement on the items prescribed by the Companies, or failure to submit a necessary statement;
    2. Causing a nuisance to other users or third parties, or any attempt to interfere with the smooth conduct of Companies' sales activities;
    3. Failure to perform the prescribed procedure within a period notified by the Companies;
    4. Failure to follow the prescribed purchase method; or
    5. Committing any other act in violation of the Terms.
  2. The Companies may claim compensation against the relevant user for any damage caused to the Companies in connection with any event listed in the preceding paragraph.
Article 13 (Replacement and change of Tickets, Cooling-off)
  1. Any ticket for which the purchase agreement has been concluded shall not be replaced, changed, or cancelled for any reason whatsoever. Furthermore, cooling-off period shall not apply to tickets sold through this Service.
Article 14 (Loss and Theft)
  1. The Companies will not reissue tickets under any circumstances (including, but not limited to, lost, stolen, and damaged tickets).
Article 15 (Refund on Tickets)
  1. Event Promoters shall give notice to users about the change or cancellation of events. At the request of Event Promoters, the Companies may undertake ticket refund service associated with such change or cancellation on behalf of Event Promoters, with respect to the tickets that the Companies has sold through this Service. Unless expressly provided herein, the Companies shall in no way responsible for the change or cancellation.
  2. The refund shall be issued within the refund period requested by Event Promoters in the manner prescribed by the Companies. The Companies will not make any refund whatsoever on tickets for which the refund period has expired, or which are damaged or indiscriminable due to serious defacement.
  3. The refund shall be limited to the amount of the ticket cost, system use fee, ticketing charge, and/or special sales charge (the delivery charge shall be refunded only when the relevant delivery has not been made), and the refund of a payment fee, service fee, transportation, accommodation, and communication costs, and any other charge of a similar nature shall not be issued. Users acknowledge and agree in advance that there may be cases where it takes three to four weeks for the Companies to issue the refund to the users’ credit card account, and shall give their prior consent thereto.
Article 16 (Termination and Resumption of Sales)
  1. The Companies will terminate the ticket sales for each individual event even during its sales period, when the number of tickets sold has reached the predetermined capacity; provided, however, that the sales may be resumed in the case where any of Event Promoters offers additional seats or performances.
Article 17 (Refusal of Use)
  1. The Companies may refuse users from using this Service, such as those who commit a nuisance or inconvenience to third parties, any act likely to interfere with the Companies' service, acts set forth in Article 18 of the Terms, and any other act determined inappropriate by the Companies.
Article 18 (Prohibited Matters)
  1. Users shall not commit any of the acts listed below in using this Service. If such acts are found, the Companies or Event Promoters may, at its or their discretion, make a ticket purchased by the relevant user invalid, or not permit the refund on such ticket or the admission to a performance hall therewith. In the case where the user is already in the hall, such user may be ordered to leave.
    1. Infringement or potential infringement of copyrights, trademark rights, property rights, privacy, portrait rights, reputation, faith, or other rights of third parties or the Companies;
    2. Any act causing or likely to cause an inconvenience or damage to third parties or the Companies;
    3. Any act interfering with the smooth operation of this Service, or likely to otherwise interfere with this Service;
    4. Use or provision of any harmful program including, but not limited to a computer virus, through or in connection with this Service;
    5. Use of software performing automatic input or any other function of a similar nature, or any other attempt to use this Service in an unusual manner deemed inappropriate by the Companies;
    6. Any attempt to gain unauthorized access to other computer systems or networks connected to this Service;
    7. Any act in violation of, or likely to violate laws or regulations;/li>
    8. Resale or provision for resale to third parties of tickets purchased from the Companies for profit;
    9. Resale or attempt for resale of tickets, for an amount over the ticket value, or via an auction or online auction; or
    10. Any other act determined inappropriate by the Companies
Article 19 (Copyrights)
  1. Users shall not be allowed to use information or files provided through this Service in any manner whatsoever beyond the scope of the private use permitted by the Copyright Act without the authorization of the person entitled to the information or files.
Article 20 (Damages for Mistake in Ticketing)
  1. The Companies' liability for damages to users for mistake in ticketing shall be limited to the value of the ticket.
Article 21 (Exemption from Responsibility about Tickets)
  1. The Companies will not be responsible for the sale of tickets other than those directly purchased from the Companies.
  2. The Companies shall in no way be responsible for the damage caused to any user or third party as a result of significant delay or failure by this Service in determining whether or not an offer to purchase or purchase of a ticket is made, or in giving notice thereof, due to the events such as heavy traffic in any communication line, or an unexpected error in any computer system.
Article 22 (Service Cessation, Discontinuation, Change, etc.)
  1. The Companies shall be entitled to cease, discontinue, change, suspend, abolish, or postpone this Service in the event of falling under any of the following items:
    1. Regular or emergency maintenance of any system for this Service;
    2. The circumstances under which it is not possible to provide this Service in a usual manner, such as a war, rebellion, riot, labor dispute, earthquake, volcanic eruption, flood, tsunami, fire, blackout, or any other emergency;
    3. Cessation, discontinuation, change or any other of a similar nature of the services by communication carriers; or
    4. Any other temporary interruption in any equipment or system that the Companies determine necessary for the operation of this Service.
  2. The Companies shall assume no responsibility to users for the cessation, discontinuation, change, suspension, abolition, or postponement of this Service under the preceding paragraph.
Article 23 (Disclaimers)
  1. The Companies shall be in no way responsible for the damage caused to any user or third party as a result of the provision of various information about, or otherwise in connection with this Service, except when such damage is caused with the intention or gross negligence of the Companies. In addition, this Service shall be used at the full responsibility of users, and with the consent and at the responsibility of the relevant statutory agents including, but not limited to, his/her parents when used by minors.
  2. The Companies will process personal information entered and sent by users upon the use of this Service, including, but not limited to, the encryption thereof, to strictly control and pay careful attention to such personal information; provided, however, that no warranty shall be made to completely prevent leaks, loss, falsification by others, or other misconduct in relation to information.
  3. The Companies shall not warrant in any way the safety, accuracy, certainty, usability, recency, fitness for purpose, legitimacy, morality, or other natures of the content of this Service, information or services providing through this Service, or information and other data that users obtain through e-mails or other messages sent by this Service or the Companies.
  4. The Companies have no concern with any and all information, services, and other data contained in each site linked from this Service, and shall in no way be responsible therefor.
  5. The Companies shall not warrant that the number of tickets and quantity of other goods or services sold through this Service always satisfies users' purchase requirements, or that any description printed on tickets or other goods sold through this Service is true and fair (including whether the performance will be held as described on the tickets).
  6. The Companies shall not be responsible for any matters arising in connection with this Service after the completion of the purchase procedure and the purchase confirmation notice to the users in accordance with Article 9.
  7. The Companies shall not be responsible for any damage caused to third parties as a result of any users' acts.
Article 24 (Changes to Service)
  1. The Companies will make changes to any system or details of this Service without prior notice when determining it necessary for the operation thereof.
Article 25 (Governing Law)
  1. Any matter relating to the establishment, execution, and interpretation of the Terms as well as the provision of this Service shall be governed by and construed in accordance with the laws of Japan without reference to any rule concerning conflicts of laws.
  2. If any provision of the Terms is found to be invalid, unlawful, or for any reason unenforceable, then that provision shall be deemed severable from the Terms and shall not affect the validity and enforceability of any remaining provisions hereof.
Article 26 (Court with Jurisdiction)
  1. Disputes arising between any user and the Companies in connection with this Service shall be settled through consultation between the parties in good faith.
  2. In the event that the parties fail to settle through consultation, such dispute shall be submitted to the Tokyo District Court or the Tokyo Summary Court as the agreed exclusive jurisdiction in the first instance.
Article 27 (United Nations Convention on Contracts for the International Sales of Goods (1980))
  1. United Nations Convention on Contracts for the International Sales of Goods (1980) shall not apply to any sale, purchase or any other arrangement under this Service.

Supplementary Provision: The Terms shall become effective on December 16, 2013 (Japan Standard Time).

End of the Terms