Information and notice required by Act on Specified Commercial Transactions

"Suntory Hall Tickets" Service (referred to as the "Service" hereinafter) expressly indicates the followings as required pursuant to Article 11 of Act on Specified Commercial Transactions (Advertisement of Mail Order Sales):

Name of service provider: PIA Corporation

Operating supervisory manager: Ken Shoji

Address: Shibuya First Tower, 1-2-20 Higashi, Shibuya-ku, Tokyo 150-0011 JAPAN


For inquiries, please contact by e-mail to with stating your name, phone number, ticket number and order confirmation number.

For further inquiries as to purchasing tickets,please contact

Operating Hours

The Service shall operate 24 hours a day, except the interruption in service due to system maintenance (including data update operation during early morning hours).Release dates of tickets shall be announced on the ticket reservation page.

Period for sale online

For details, Please refer to the ticket purchase page of each event.


Please refer to the ticket purchase page for prices listings. All prices are inclusive of tax.

Limit for purchasing tickets

The quantity and purchase methods for each transaction are limited. Please refer to the ticket purchase page for details.

Method and due date of payment

Method of payment: by Credit card only.

We will charge to the credit card account specified by a customer at the time of purchase. Billing dates may vary depending on your credit card company.


Will Call only

You may pick up your ticket at the box office of Suntory Hall from 24 hours after the completion of the reservation until the very day of a concert you purchased. Your photo ID, credit card with which you purchased tickets, and a hardcopy of the e-mail of purchase confirmation are required for identification.


All tickets are non-refundable unless the event is cancelled and the relevant event promoter decides to refund the ticket price, in which case the tickets will be refundable within prescribed periods only. Refunds shall be limited to the amount of the ticket price and the system usage fee. Other costs, such as service charges, transportation and accommodation, communication charge and any other costs in the similar nature shall not be refunded or reimbursed. Information on refunds and details of the procedures therefor shall be notified on this website.